Return and Refund Policy
To further enhanced your online shopping experience, we had added Return and Refund Policy into every purchased you made from us. Please read the below terms and condition carefully.
For Non-defective product(s)
1.Should you change your mind after purchase, please contact our customer service immediately at (016-9790810). We can cancel your order. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including original shipping and return postage), and a 10% restocking fee will be charged.
2.Should you open the package, but do not want to accept the received product(s). Having a RMC number from us is necessary and a 10% restocking fee will be charged.
3. If you, under any circumstances, prove that we had delivered you a product which is totally different or not performing as what we describe, you can also return the product to us. No restocking fee will be charged. Please obtain your RMC by email or call us, and return the goods in its original manner. Detail procedure please refer to RMC Procedure below.
4. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
*NOTE: To return the product(s), you can contact our customer service department by email for a RMC (Return Merchandise Code) within fifteen (15) days of purchase. Return within FIFTEEN (15) days from purchase can be for exchange, credit or refund. NO REFUND accepted after 15 working days of purchase.
For Defective product(s)
1. All our in-car dvr comes with ONE year warranty. Defective products can be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMC number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
2. Defective products must be returned within 15 working days since the issue date of RMC. Otherwise, no replacement or refund will be made.
3. If the warranty expires or products are misused, it will be declared void.
4. Customer shall bear the postage charge when returning the product to us. Return postage of the product will be bear by us.
1. After receiving the products from us, please keep the package and enclosed documents properly. They are all necessary to provide if you return defective product(s) in the future.
2. Call or email our customer service department for a RMC number. Please provide your name, email address, phone and invoice number. We will issue a RMC number to you by email.
3. Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
4. Please write the RMC number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers did not write the RMC as per requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.
We guarantee that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
-Products warranty is for 1(ONE) year. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Code (RMC) number, which is to be issued upon request, and must be shipped prepaid.
-The warranty period is ONE year, starting from the date of original purchase.
-A replacement item, if sent, does not restart, or in any way extend the warranty period.
-For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
-For bundled accessories such as power adapter, windscreen suction cup, warranty period is six(6) months. No warranty provided to HDMI cable, USB cable and or free gifts, which are not stated specifically in your warranty card.
-Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
*Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the item was originally purchased.
A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges sending back to us. For your protection, we strongly recommend that you use a shipper that can provide you with tracking and proof of delivery.